For training and support we use a remote access system called LogMeIn that is secure and easy to use. This allows us to provide a level of support similar to being right there beside you, sharing control of the computer while talking through the task.

Installation:

• Download this file and then start the installation.
• When prompted, enter a computer name. Please enter something that we (TourWriter staff) will recognise you with, such as your company name and/or first name.
• If you do not have a login name and password for your computer, you will be asked to enter a password, otherwise not. We will require this password (or your computer login name and password) to connect to your computer.
• Accept all other defaults as you click through the installation screens.

Usage:

• LogMeIn will appear as an icon on the bottom right (icon tray) of your computer screen, and you can right click on it and choose disable/enable, or even uninstall (Start menu > Control Panel > Add or Remove Programs) the program when finished with it .
• When we (TourWriter staff) connect, you will see an obvious notice on the top left of your screen that tells you when we are connected. Once connected, we can share control of the mouse and keyboard on your computer screen and you can also as normal.
• When we (TourWriter staff) disconnect, the above connected notice will disappear. Then if you prefer, you can choose to disable or even uninstall LogMeIn as explained in the first point above.

For more information about LogMeIn click here....